Last Updated: [Date]

At Jewellery by Zing Pearls, we make every effort to process and deliver your orders safely and on time. Please review the following delivery information before placing your order.

1. Order Processing

• Orders are generally processed within 1–3 business days after successful order confirmation and payment.

• Orders placed on Sundays or public holidays may be processed on the next business day.

• Once your order has been shipped, you may receive a shipping confirmation and tracking details through email, SMS or other available communication channels.

2. Delivery Time

The estimated delivery time is generally 3–7 business days after the order has been shipped.

Delivery time may vary depending on:

• Delivery location.

• Courier availability.

• Weather conditions.

• Public holidays.

• Remote or difficult-to-reach locations.

• Unexpected transportation or operational delays.

The delivery timeline provided is an estimated timeframe and not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the order is placed.

From time to time, we may offer free shipping or promotional shipping offers, subject to the terms of the applicable offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name.

• House/building number.

• Street/locality.

• City.

• State.

• PIN code.

• Valid contact number.

Jewellery by Zing Pearls will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

5. Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through email, SMS or other available communication channels.

You can use the tracking information provided by the courier partner to check the current status of your shipment.

6. Delivery Attempts

The courier partner may make multiple delivery attempts if the recipient is unavailable.

Customers are requested to ensure that someone is available at the provided delivery address to receive the package.

If an order is returned to us because of repeated unsuccessful delivery attempts, an incorrect address or the recipient's refusal to accept the package, additional shipping charges may apply for re-shipment.

7. Delayed Delivery

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Severe weather.

• Natural disasters.

• Transportation disruptions.

• Public holidays.

• Courier service issues.

• Government restrictions.

• Unexpected operational or technical issues.

Such delays do not automatically qualify an order for cancellation or refund.

8. Damaged Package

If the package appears visibly damaged or tampered with at the time of delivery, customers are advised to take photographs/videos of the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Refund & Cancellation Policy.

9. International Delivery

Currently, we deliver orders only within India, unless international shipping is specifically offered and mentioned on the website.

Any applicable customs duties, taxes or additional charges for international shipments, if offered in the future, may be the responsibility of the customer unless otherwise stated.

10. Contact Us

For delivery-related questions or assistance, please contact us:

Jewellery by Zing Pearls

Email: [Your Email Address]

Phone: [Your Contact Number]

Address: [Business Address]

Please keep your Order Number available when contacting us regarding your shipment.