Last Updated: [Date]

At Jewellery by Zing Pearls, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order or make a payment through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, register an account, place an order or contact us, we may collect:

• Full name
• Email address
• Mobile/phone number
• Billing address
• Shipping/delivery address
• City, State and PIN code
• Order and purchase details
• Communication and customer support information
• Information provided when you request a return, refund or exchange

We may also automatically collect limited technical information such as IP address, browser type, device information and website usage data for security, analytics and website improvement.

2. Payment Information – Razorpay

We use Razorpay as a third-party payment gateway to securely process online payments made through our website.

When you make a payment, necessary transaction and customer information may be shared with Razorpay for payment processing, verification, fraud prevention and transaction-related purposes.

Payments may be made using available options such as credit cards, debit cards, UPI, net banking and other payment methods supported by Razorpay.

Jewellery by Zing Pearls does not store your complete debit/credit card details, CVV, UPI PIN or net banking password on our servers. Payment credentials are processed by Razorpay through its secure payment infrastructure and are subject to Razorpay's applicable terms and privacy practices.

3. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.
• Process online payments and verify transactions.
• Arrange product delivery.
• Send order confirmations and shipping updates.
• Process cancellations, returns, exchanges and refunds.
• Respond to customer enquiries and support requests.
• Improve our products, services and website.
• Prevent fraud, misuse and unauthorised transactions.
• Maintain website security.
• Send promotional offers and updates where permitted.
• Comply with applicable legal and regulatory requirements.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember shopping cart items and preferences.
• Improve website functionality.
• Understand website traffic and visitor behaviour.
• Analyse website performance.
• Improve our services and customer experience.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third-party service providers, including:

• Razorpay for payment processing.
• Courier and delivery partners for order delivery.
• Website hosting and technology providers.
• Analytics and website service providers.
• Customer support providers.
• Government authorities or law-enforcement agencies where required by law.

Only information reasonably necessary for the relevant service or legal requirement will be shared.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure or destruction.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, process orders, provide customer support, maintain business and financial records, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymise it where appropriate.

8. Third-Party Services and Links

Our website may contain links or integrations with third-party services such as payment gateways, courier companies, social media platforms and other external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of those third-party services before providing them with personal information.

9. Marketing Communications

With your consent, we may send you information about:

• New jewellery collections.
• Special offers and discounts.
• Promotional campaigns.
• New products.
• Other updates from Jewellery by Zing Pearls.

You may opt out of promotional communications at any time by contacting us or using an unsubscribe option where available.

You may still receive essential communications related to your orders, payments, deliveries or account.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Withdraw consent for certain uses of your information.
• Opt out of promotional communications.

To make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our business practices, services, technology or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Jewellery by Zing Pearls
Email: [Your Email Address]
Phone: [Your Contact Number]
Address: [Business Address]

By using our website, you acknowledge that you have read and understood this Privacy Policy.