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Welcome to Jewellery by Zing Pearls. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

This website is operated by Jewellery by Zing Pearls. We sell artificial and fashion jewellery through our online store.

By using this website, you confirm that you are legally capable of entering into a binding agreement and agree to comply with these Terms & Conditions.

2. Products

• We make every effort to display product images, colours, sizes and descriptions as accurately as possible.
• Actual product colours may vary slightly depending on your device screen, lighting conditions and photography.
• Artificial jewellery may have minor variations due to manufacturing, finishing or handcrafted processes.
• Product dimensions and specifications are provided for reference and may have minor variations.
• Jewellery is fashion/artificial jewellery and is not made of precious metals unless specifically mentioned in the product description.

3. Product Availability

All products are subject to availability.

We reserve the right to:

• Change product prices at any time.
• Modify or discontinue products without prior notice.
• Limit the quantity of products available for purchase.
• Cancel an order if the product becomes unavailable after the order has been placed.

If an order is cancelled due to unavailability, any amount paid for that order will be refunded through the applicable payment method.

4. Pricing

• All product prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
• Prices may change without prior notice.
• Applicable taxes, shipping charges or other charges, if any, will be displayed during checkout.
• In case of an obvious pricing or technical error, we reserve the right to cancel the affected order and refund the amount paid.

5. Orders

When you place an order on our website, you agree to provide accurate and complete information, including your name, contact number, email address and shipping address.

After placing an order, you may receive an order confirmation through email, SMS or other available communication channels.

An order is considered accepted only after it has been confirmed by us.

We reserve the right to cancel or refuse any order in cases including, but not limited to:

• Incorrect or incomplete customer information.
• Product unavailability.
• Suspected fraudulent or unauthorised transactions.
• Technical or pricing errors.
• Any other circumstances beyond our reasonable control.

6. Payment

We accept the payment methods made available on the website at the time of checkout.

All online payments are processed through secure third-party payment gateways.

We do not store your complete debit card, credit card or banking credentials on our servers.

If a payment is deducted from your account but the order is not successfully placed, the amount will normally be refunded according to the payment gateway/bank's applicable processing timelines.

7. Shipping & Delivery

• Orders will be shipped to the address provided by the customer during checkout.
• Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays and other circumstances.
• Any estimated delivery date provided by us is only an estimate and is not a guaranteed delivery date.
• Customers are responsible for providing a correct and complete shipping address.
• We are not responsible for delays caused by incorrect addresses, unavailability of the recipient, courier delays, natural events or other circumstances beyond our control.
• Once the order has been handed over to the courier, tracking information may be provided where available.

8. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

Once an order has been shipped, cancellation may not be possible.

To request cancellation, customers should contact us as soon as possible using the contact details provided on the website.

9. Returns & Exchanges

Returns and exchanges will be handled according to our Return & Refund Policy.

Customers should check the product carefully upon delivery and contact us within the specified period if the product is received damaged, defective or incorrect.

For eligible returns/exchanges:

• The product should be unused and in its original condition.
• Original packaging, tags and accessories should be retained.
• Products showing signs of use, damage, alteration or improper handling may not be eligible for return or exchange.

Certain products may be non-returnable due to hygiene, product type or other applicable conditions.

Please refer to our Return & Refund Policy for complete details.

10. Jewellery Care

Artificial jewellery requires proper care to maintain its appearance and finish.

We recommend:

• Keeping jewellery away from water and moisture.
• Avoiding direct contact with perfumes, cosmetics, lotions and chemicals.
• Removing jewellery before bathing, swimming or exercising.
• Storing jewellery in a clean and dry place.
• Avoiding excessive rubbing, bending or rough handling.

Normal wear and tear, tarnishing, discolouration or damage caused by improper care may not be considered a manufacturing defect.

11. Intellectual Property

All content available on this website, including product photographs, logos, graphics, text, designs, website layout and other materials, is the property of Jewellery by Zing Pearls or its respective owners.

No content from this website may be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission.

12. Website Usage

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce viruses, malware or other harmful material.
• Misuse payment, ordering or promotional systems.
• Copy or reproduce website content without permission.

We reserve the right to restrict or terminate access to the website if these Terms & Conditions are violated.

13. Promotions & Discounts

Promotional offers, discounts, coupon codes and special offers may be subject to additional terms and conditions.

Unless specifically stated otherwise:

• Offers cannot be combined.
• Promotional offers cannot be exchanged for cash.
• Offers may have limited validity or availability.
• We reserve the right to modify or withdraw promotional offers at any time.

14. Limitation of Liability

Jewellery by Zing Pearls will make reasonable efforts to ensure that the website and services operate properly.

However, we shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, internet interruptions, natural events, incorrect information provided by customers or misuse of products.

Our liability, where applicable, shall be limited to the value of the order giving rise to the claim, subject to applicable law.

15. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services and other service providers.

Your use of such services may also be subject to the terms and policies of the respective third-party providers.

16. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your information.

17. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will become effective once the updated Terms & Conditions are published on this website.

Customers are encouraged to review this page periodically.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with the website, products or services shall be subject to the applicable jurisdiction of the courts in India.

19. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products or other matters, please contact us through the contact details provided on our website.

Jewellery by Zing Pearls
Email: [Your Email Address]
Phone: [Your Contact Number]
Address: [Business Address]

By using this website and placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.