Last Updated: [Date]

At Jewellery by Zing Pearls, we aim to provide quality artificial and fashion jewellery to our customers. Please read this Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped.

To request cancellation, please contact us as soon as possible with your order details.

Once an order has been shipped, cancellation may not be possible.

If an eligible cancellation is approved, the amount paid will be refunded through the original payment method used for the order.

2. Return Eligibility

We accept returns only in cases where:

• The product is received damaged or defective.
• The wrong product has been delivered.
• The product received is significantly different from the product ordered.

The customer must contact us within 48 hours of delivery to report a damaged, defective or incorrect product.

Customers may be required to provide clear photographs or videos of the product and packaging for verification.

3. Conditions for Return

To be eligible for a return:

• The product must be unused and unworn.
• The product must be returned in its original condition.
• Original packaging, tags and accessories should be included.
• The product should not have been altered, repaired or damaged by the customer.
• The return request must be raised within the applicable return period.

Products showing signs of use, physical damage, improper handling or wear and tear may not be eligible for return or refund.

4. Non-Returnable Products

Due to the nature of artificial jewellery and hygiene considerations, certain products may not be eligible for return or exchange.

This may include:

• Products that have been worn or used.
• Products damaged after delivery due to improper handling.
• Products exposed to water, perfume, chemicals or cosmetics.
• Products with missing tags, packaging or accessories.
• Products damaged due to normal wear and tear.
• Products purchased during a sale or special promotion, where specifically mentioned as non-returnable.

5. Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order number.
• Clear photographs of the product.
• Photographs/video of the packaging, if requested.
• Description of the issue.

After verification, we may offer a replacement, exchange or refund, depending on product availability and the circumstances of the case.

6. Refund Process

Once your return or cancellation request is approved, the refund will be initiated to the original payment method used for the purchase.

For online payments made through Razorpay, the refund will be processed through the applicable payment/payment gateway system.

The time taken for the refund to reflect in your bank account, card, UPI account or other payment method may vary depending on the payment provider or bank.

Jewellery by Zing Pearls is not responsible for delays caused by banks, payment gateways or other financial institutions.

7. Shipping Charges

Shipping charges, if applicable, may be non-refundable unless the return is due to an error on our part, such as:

• Wrong product delivered.
• Damaged product received.
• Manufacturing defect confirmed by us.

The final refund amount will be determined after reviewing the return request and applicable charges.

8. Return Shipping

If the return is approved due to a damaged, defective or incorrect product, we will provide appropriate instructions regarding return shipping.

For returns arising due to reasons other than an error or defect on our part, return shipping charges may be borne by the customer, where applicable.

9. Refund for Failed or Unsuccessful Payments

If money has been deducted from your account but the order was not successfully placed due to a payment failure, the amount will generally be reversed/refunded according to the applicable payment gateway and bank processing timelines.

If the amount has not been credited back within the expected period, please contact us with your transaction details so that we can assist you.

10. Exchange

Where applicable, an exchange may be offered for an eligible damaged, defective or incorrectly delivered product, subject to product availability.

Exchange eligibility will be determined after the product and return request have been reviewed.

11. No Refund for Change of Mind

Refunds or returns may not be accepted simply because the customer has changed their mind, selected the wrong product, colour or size, or no longer wishes to keep the product, unless otherwise stated in our applicable return policy or required by law.

12. Refund Exceptions

We reserve the right to reject a refund or return request if:

• The return request is made after the specified return period.
• The product has been used or worn.
• The product has been damaged due to improper handling.
• Original packaging or accessories are missing.
• The product has been altered or repaired.
• The issue is caused by normal wear and tear.
• The customer fails to provide the required information or evidence for verification.

13. Contact Us

For cancellation, return or refund-related queries, please contact us:

Jewellery by Zing Pearls
Email: [Your Email Address]
Phone: [Your Contact Number]
Address: [Business Address]

Please mention your Order Number when contacting us regarding a return, cancellation or refund.

This Refund & Cancellation Policy may be updated from time to time. Any changes will be published on this page with the revised "Last Updated" date.